Customer Service Of Health Care - 1463 Words

Erika Wilkins 1 Erika Wilkins Instructor Natasha Summers, MSM Principles of Management 2213 26 November 2015 Customer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have training and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burnout and feel like they just need to get the patient in and out without really understanding the patient’s needs or concerns. Unfortunately, there is a growing concern about customer service in healthcare today. The CMS has decided to start withholding hospital’s Medicare reimbursement due to the quality of services provided to their patients. In other words, the hospital s payments are tied into how well the patient rates their services in a patient satisfaction survey. I believe it takes more than direct patient care to deliver excellent care to the patients; it takes employees behind the scenes as well. In many business industries such as retail, sales, and manufacturing, customer service is a must. If the mentality of ‘the customer’s always right’Show MoreRelatedCustomer Service For Health Care1292 Words   |  6 PagesCustomer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levelsRead MoreHealth Care System Advancing With Technology, Customer Service, And Quality Of Care789 Words   |  4 Pagesmy opinion, I still see our health care system advancing with technology, customer service, and quality of care. There will be an outbreak in technology where doctors can transform the way they diagnose diseases and treat their patients. â€Å"By building a strong backbone of data in your company, you will reinforce your ability to innovate in line with the health care industry (Saxena, 2015).† We will still continue to find ways to reduce the expenses within our health care system. The elderly populationRead MoreEssay On Marketing In Health Care1094 Words   |  5 PagesMarketing Concepts in Health Care and other Industries Proper marketing in healthcare is necessary in the sense that it helps healthcare organization to market their services, promote their products and services and improve the overall health of the community (Codourey, 2013). It is also a critical factor in improving delivery and quality of service provided by a healthcare organization, thus enhancing effectiveness and patient satisfaction in general. A variety of marketing techniques are employedRead MoreBenefits Of Traditional Healthcare Delivery Options1469 Words   |  6 PagesAmerican Well with its new Online Care product compared to traditional healthcare delivery options. Assess who might use the product, when they might use it and what benefits they would obtain from this new model of health care delivery over traditional care models. The American Well’s Online Care product has created various differential advantages compared to traditional healthcare delivery options. The organization leverage is extending â€Å"traditional health care into people’s homes and workplaces†Read MoreEntrepreneurship Marketing1735 Words   |  7 Pagesto know whether or not a product or service is needed and how and how a product or service will be purchased. Understand customers and the market for a product or service is very important to achieve the success of a firm. One of the most competitive markets in the health care industry is the home health care. Because of the new laws and regulations created to fight against fraud and abuse, and to attempt to decrease the cost of health care, many home health care agencies have problems to provide highRead MoreService Quality And Quality Management Essay1510 Words   |  7 PagesService quality can be defined as the reflection of service delivery by finding the gap between the perceived service and expected service. There are 8 dimensions for quality , they are performance, features, reliability, conformance, durability, service ability, aesthetics, perceived quality and value. Total quality management depend mainly on quality control tools and previously developed quality techniques. It’s a process of continuous quality improvementRead MoreMarketing Plan For A Healthcare Provider Essay1207 Words   |  5 Pagesstrategy for the health care provider selected to determine the utilization of its products or services. In addition to that, the author will need to outline a marketing strategy for the health care provider chosen and recommend at least three (3) ways the health care provider could shape the buying decisions of its customers. Lastly, the author would have to provide at least three (3) qualified sources, e.g., peer-reviewed journals professional organization website, or health care provider WebsitesRead MoreDemand Based Pricing : Cost Based Price Setting Consistent With Customer Perception Of Value961 Words   |  4 Pagesinvolves price setting consistent with customer perception of value. Demand fluctuations should be successfully handle It is always a challenge to balance commercial interests with social view. 3. Place: Place is means by which provider get services delivered to consumers. Location of hospital, Clinics, Operation theatre. Public health facilities are insufficient compared to population of India. Rural or remote areas do not have enough small health service units. There are various ways in whichRead MoreEssay on Dr. Martins Office930 Words   |  4 Pages------------------------------------------------- Dr. Martins Office Intro It began with the professor feeling distressed from an â€Å"illness† and decided to call his primary care physician, Dr. Martin. He spoke with Betty, a nurse who told him the doctor was booked all day. For this reason, he sought a referral to the HealthCheck clinic which was covered under the university insurance. Despite the professor’s sickness, he was not referred to the clinic. Afterwards, the professor called the EmployeeRead MoreMarketing Is An Essential Component For Any Company809 Words   |  4 Pagesindustry. Marketing is a valuable branding strategy to ensure that a business meet customer needs. According to Berkowitz (2011), for any business, the focus of marketing revolves around the selling of products and services to meet customer needs (p. 257). In this case, marketing is an essential component for any company because the main goal is to obtain customer loyalty. However, for any organization, whether in health care or traditional business, a major aspe ct of marketing is to create value (Berkowitz